Privacy Policy

Who We Are

Our website address is: https://bidsy.co.za.

Cookies

We use cookies to enhance your experience on our site:

  • If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These last one year.
  • A temporary cookie is set on the login page to check if your browser accepts cookies. This contains no personal data and is discarded when you close your browser.
  • When you log in, we set several cookies to save login information and screen display choices:
    • Login cookies last two days (or two weeks if “Remember Me” is selected).
    • Screen options cookies last one year.
    • Logging out removes login cookies.
  • We use cookies to keep track of cart contents while you browse.

What We Collect and Store

While you visit our site, we track:

  • Products you’ve viewed (to show recently viewed products)
  • Location, IP address, and browser type (to estimate taxes and shipping)
  • Shipping address (to estimate and send your order)

When you purchase, we collect:

  • Name, billing and shipping address, email, phone number
  • Payment details and optional account info like username and password

We use this information to:

  • Send account/order info
  • Respond to requests (refunds, complaints)
  • Process payments and prevent fraud
  • Set up your account
  • Comply with legal obligations (e.g. taxes)
  • Improve store offerings
  • Send marketing messages (if opted in)

If you create an account, we store your name, address, email, and phone number to populate future checkouts.

We store data as long as necessary for its purpose, unless legally required to keep it (e.g. order info for XXX years for tax/accounting). This includes names, email addresses, billing/shipping details, and any comments or reviews you leave.

Who Has Access

Team members (Administrators and Shop Managers) can access:

  • Order info (what was purchased, when, where to send it)
  • Customer info (name, email, billing/shipping addresses)

They use this to fulfill orders, process refunds, and offer support.

Payments

We accept payments via Payfast. Your data will be passed to Payfast to process payments, including:

  • Purchase total
  • Billing information

See the Payfast Privacy Policy for more details.

Comments

  • If you leave a comment, the comment and its metadata are stored indefinitely to auto-approve future comments.
  • Your IP address is included in any password reset request email.

User Rights

  • You may request an exported file of the personal data we hold about you.
  • You may request deletion of personal data we hold about you.
  • This excludes data we are required to retain for administrative, legal, or security purposes.

Data Sharing & Security

Visitor comments may be checked via an automated spam detection service. We do not sell or share your personal data with third parties for marketing without your consent.

Caching

We use caching to improve speed and user experience. This may store a temporary copy of pages you visit:

  • Cache files are temporary and never accessed by third parties (except for technical support).
  • Files expire per admin settings or can be manually purged.
  • We may use QUIC.cloud services for caching. See their Privacy Policy for more info.